Terms & Conditions

Welcome to SugiToys.com! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree with any part of these terms, you must not use our website.

1. Acceptance of Terms

By accessing and using SugiToys.com, you accept and agree to these Terms and Conditions in full. These terms apply to all visitors, users, and others who access or use the site.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on this page. We encourage you to review these Terms periodically for updates. Your continued use of the website after any changes signifies your acceptance of the new terms.

3. Privacy Policy

Your use of SugiToys.com is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. We encourage you to review our Privacy Policy to understand our practices regarding your data.

4. Eligibility

To use this website, you must be at least 18 years old or use the website with the consent of a parent or guardian. By using this website, you confirm that you meet this eligibility requirement.

5. Account Registration

To purchase products from SugiToys.com, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information.

• Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

• Account Termination: We reserve the right to suspend or terminate your account at our discretion if we suspect any violation of these Terms and Conditions.

6. Product Information and Pricing

We strive to provide accurate product descriptions and pricing on SugiToys.com. However, we do not warrant that the product information, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

• Pricing Errors: In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price, even if you have received an order confirmation. We will notify you as soon as possible and offer the option to reorder at the correct price.

• Product Availability: All products are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without notice. If a product is out of stock after your order is placed, we will notify you promptly.

7. Orders and Payment

By placing an order on SugiToys.com, you make an offer to purchase a product under these Terms and Conditions. All orders are subject to acceptance by us.

• Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and other secure payment options. You agree to provide valid payment information for your orders and authorize us to charge your chosen payment method for the total amount of your order.

• Order Confirmation: You will receive an email confirmation of your order shortly after it is placed, detailing the items purchased, total cost, and estimated delivery time. This confirmation does not constitute acceptance of your order.

• Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet been shipped.

8. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping options, costs, and delivery times.

• Domestic Shipping: Orders are typically processed within 1-3 business days, with delivery generally taking 3-5 business days, depending on your location.

• International Shipping: Orders are processed within 1-3 business days, with delivery generally taking 11-24 business days, depending on the destination.

• Free Shipping: We offer free shipping for both domestic and international orders above a specified amount. Please check our website for the current minimum order amount required for free shipping.

• Tracking Information: Once your order has been shipped, you will receive an email with tracking information to monitor the status of your shipment.

• Delivery Issues: If your order does not arrive within the expected timeframe, please contact us for assistance. We are not responsible for delays caused by the shipping carrier or customs.

9. Return Policy

Our Return Policy outlines the conditions under which you may return or exchange products.

• Return Period: You may return products within 25 days of receiving your order for a full refund or exchange.

• Refund Processing: Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.

• Restocking Fee: A 25% restocking fee may apply to returned items that are not defective. This fee will be deducted from your refund.

• Exchanges: We accept exchanges for items of equal or greater value. If you wish to exchange an item, please contact our customer service to initiate the process.

• Return Conditions: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Some items may be excluded from returns due to hygiene or safety reasons.

10. Intellectual Property

All content on SugiToys.com, including but not limited to text, graphics, logos, images, and software, is the property of SugiToys.com or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

• License to Use: You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

• Prohibited Uses: You may not modify, reproduce, distribute, or create derivative works from any content on the site without express written permission from SugiToys.com.

• User-Generated Content: If you submit or post any content (e.g., reviews, comments) on our site, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute such content.

11. Limitation of Liability

To the fullest extent permitted by law, SugiToys.com shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or any products purchased through the website.

• Disclaimer of Warranties: Our website and products are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. We do not guarantee that the website will be uninterrupted or error-free.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Jakarta, Indonesia.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions, concerns, or comments regarding these Terms and Conditions, please contact us:

• Email: info@sugitoys.com
• Phone: +62 852-7716-2143
• Mailing Address:
  • SugiToys.com
  • Jalan Raya Bekasi Barat No.58-60
  • Kota Jakarta Timur, DKI Jakarta - 13350, Indonesia

Thank You for Choosing SugiToys.com!

We appreciate your business and look forward to providing you with high-quality products and exceptional service! Your satisfaction is our top priority.