Shipping Policy

At SugiToys.com, we are dedicated to providing you with a seamless shopping experience, which includes clear and efficient shipping services. Below, you will find detailed information regarding our shipping policy and order processing procedures.

1. Order Processing Time

• Processing Duration:
  • All orders placed on SugiToys.com will be processed within 1-3 business days. This includes the following steps:
    • Order Verification: Confirmation of payment and order details.
    • Item Preparation: Gathering and checking the items for quality assurance.
    • Packaging: Securely packaging items to ensure safe delivery.
• Business Days:
  • Our business days are defined as Monday through Saturday. We do not process orders on Sundays or public holidays.
• Order Confirmation Email:
  • Once your order is successfully placed, you will receive an Order Confirmation Email that includes:
    • Order number
    • List of purchased items
    • Total amount charged
    • Estimated shipping timeline

2. Store Hours

• Operating Hours:
  • Our customer service and physical store are open during the following hours:
    • Monday to Saturday: 8 AM to 4 PM (WIB)
• Closure Days:
  • We are closed on Sundays and national holidays, meaning any orders placed on these days will be processed on the next business day.

3. Domestic Shipping

• Delivery Timeline:
  • For domestic orders within Indonesia, we estimate a delivery time of 3-5 business days. Delivery times may vary based on:
    • Location of the delivery address
    • Weather conditions
    • The efficiency of the courier service
• Shipping Cost:
  • We offer FREE shipping for all domestic orders, regardless of order size or value. There are no hidden fees.
• Courier Services:
  • We partner with reputable local courier services to ensure your orders are delivered promptly and securely.
• Tracking Information:
  • After your order has been shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.

4. International Shipping

• Delivery Timeline:
  • For international orders, the estimated delivery time is 11-24 business days. Factors affecting delivery time may include:
    • Destination country
    • Customs processing
    • Local postal services
• Shipping Cost:
  • International shipping is also FREE for all orders, making it more accessible for customers worldwide.
• Customs and Duties:
  • Please be aware that any customs duties, taxes, or fees imposed by your local government upon arrival are the sole responsibility of the customer. We recommend checking with your local customs office for more information.

5. Order Tracking

• Tracking Details:
  • Once your order is shipped, you will receive an email notification containing your tracking number. You can use this number to:
    • Track your shipment through the courier's website.
    • Receive real-time updates on the status of your delivery.
• Customer Support:
  • If you have questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team.

6. Contact Us

If you have any inquiries regarding our shipping policy, order status, or other questions, please feel free to reach out to us through the following channels:

• Phone: +62 852-7716-2143
• Email:
  • Sales Inquiries: sales@sugitoys.com
  • General Information and Support: info@sugitoys.com

Thank You for Shopping with SugiToys.com!

We value your trust in us and are committed to providing exceptional service and quality products. We hope you enjoy your shopping experience, and we look forward to fulfilling your remote control hobby needs! Happy flying, racing, and exploring!