Privacy Policy

At SugiToys.com, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy provides a comprehensive overview of the types of information we collect, how we use it, who we share it with, and your rights regarding your data.

Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect a variety of information from you, which can be categorized as follows:

1.1 Personal Information

When you interact with us through our website, we may collect personal information, including, but not limited to:

• Name: Your full name, required for order processing and customer service.
• Email Address: Used for account creation, order confirmations, shipping notifications, and customer support.
• Phone Number: For order updates and customer support communication.
• Billing Address: Required to process payments and for billing purposes.
• Shipping Address: Needed to deliver your orders accurately and on time.
• Payment Information: Includes credit card numbers and other financial details (processed securely through our payment gateway; we do not store this information on our servers).

1.2 Non-Personal Information

In addition to personal information, we may collect non-personal information, such as:

• Device Information: Details about the device you use to access our website, including the device type, operating system, and browser version.
• IP Address: A numerical label assigned to your device by your Internet Service Provider, which helps us track website usage and enhance security.
• Cookies and Tracking Technologies: Information collected through cookies (small data files stored on your device) that helps us analyze website traffic and improve user experience.
• Usage Data: Information on how you interact with our website, including the pages visited, time spent on those pages, and referral source.

2. How We Use Your Information

We utilize the information collected for a variety of purposes, including:

• Order Processing and Fulfillment: To process your orders, confirm transactions, send shipment notifications, and handle returns and exchanges.
• Customer Support: To respond to your inquiries, provide assistance with your orders, and resolve any issues you may encounter.
• Account Management: To create and maintain your user account, allowing you to track orders and manage your preferences.
• Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers. You have the right to opt-out of these communications at any time by following the unsubscribe instructions included in our emails.
• Website Improvement: To analyze user behavior on our website to enhance functionality, improve user experience, and identify areas for improvement.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. This includes:

  • Payment Processors: To securely process your payment information.
  • Shipping Companies: To fulfill and deliver your orders.
  • IT Service Providers: For website maintenance and security.

  All service providers are contractually obligated to protect your information and use it solely for the purposes we specify.

• Legal Compliance: We may disclose your information when required by law, to comply with a subpoena, or to protect our rights, property, or safety, or that of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• Data Encryption: Sensitive information, such as payment details, is transmitted using Secure Socket Layer (SSL) technology, which encrypts data during transmission.
• Access Controls: Access to personal information is restricted to authorized personnel only. Employees who have access to your information are required to maintain its confidentiality.
• Regular Security Audits: We conduct regular reviews of our security practices and protocols to ensure that your data remains protected against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

• What Are Cookies? Cookies are small text files stored on your device that help us recognize you and remember certain information about your preferences.

• Types of Cookies We Use:

  • Essential Cookies: Required for the basic functionality of our website. They enable you to navigate the site and use its features.
  • Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

• Managing Cookies: You can control cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information held by us.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal information.
• Right to Erasure: You may request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• Right to Object: You can object to the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: info@sugitoys.com
• Phone: +62 852-7716-2143
• Mailing Address:
  • SugiToys.com
  • Jalan Raya Bekasi Barat No.58-60
  • Kota Jakarta Timur, DKI Jakarta - 13350, Indonesia

Thank You for Choosing SugiToys.com!

We appreciate your trust in us and are committed to protecting your privacy. Your personal information is important to us, and we are dedicated to handling it with care and responsibility. Thank you for being a valued customer!